Application Support Analyst/ Support Analyst – £60-65K – London (Hybrid)
A top-rated global insurance company require a Support Analyst to provide support for the Lloyds market. This is an exciting opportunity to join a growing support team in a varied role with extensive training opportunities.
This is a hybrid working role (3 days per week in central London office) paying £60-65k per annum. The ideal candidate will be a self-starter with experience in a similar support analyst role and SQL.
Role responsibilities:
Reporting to the Application Support Lead, work within the Support Team to deliver Incident, Problem and Service Request ticket resolutions
Complete and publish RCA (Root Cause Analysis) reports for all P1 and P2 Incidents
Manage and run regular and routine system jobs and processes to support the BAU business operation
Manage and run BAU system jobs and processes for mandatory regulatory reporting
Automate the running and maintenance of manual system jobs and processes
Maintain contact with third party Software Suppliers
Strong relationship building, team working and stakeholder management skills
Experienced in MS SQL Server (Integrated Services, Reporting Services & Analysis Services), MS Access and Excel
This is an excellent role for an experienced Support Analyst to join a London Market Insurance leader in a varied role within the Support Team. This role is hybrid working (3 days per week on site) with a base salary up to £65,000 (dependant on experience).
