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Change Manager

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The details


About the role: 

An opportunity to join a London Market (re)insurer as a Change Manager, where your primary goal will be to ensure that the organisation is prepared for change and that the changes are adopted and sustained by the employees.

You will be responsible for providing strategic advice to project stakeholders on the best way to drive and monitor the adoption of change. You will work on embedding new behaviors throughout any stage of the project lifecycle, including pre and post-delivery phases.

You will need to have experience with stakeholder management, leadership engagement, communication strategies, and change readiness measurements. Additionally, you will be responsible for developing project change plans, conducting stakeholder and impact assessments, and developing supporting documentation.

About the Department & Team:

As a Change Manager, you will be working with the Strategic Change Office and will be accountable for the Change Management Strategy and Delivery within the front office. You will guide and direct change activities to ensure strategic outcomes are realized.

Key Responsibilities:

  • Help develop, drive, complete, and adapt change plans and tools for the various projects and programs of work impacting on our people.
  • Apply change management methods, processes, and tools to support the projects and initiatives in achieving the required adoption.
  • Conduct impact analyses, assess change readiness, identify key stakeholders and areas of potential resistance in line with the CM service levels.
  • Represent the need for clear and defined measures of success/user adoption metrics and monitor change progress/user adoption.
  • Identify and plan for any anticipated resistance and support the business in implementing resistance management.
  • Provide input, document requirements and support the design and delivery of training programs.
  • Build strong relationships with the business stakeholders, assist in shaping and delivering projects and their associated change plans.
  • Work to build and gain maximum buy-in from change networks.
  • Actively contribute to helping mature the Change management team.
  • Build strong relationships with Communications function to effectively support project and program change requirements and ensure connection of strategies and plans.
  • Work with the business to identify new change opportunities that haven’t been considered as part of anything else.
  • Work with change sponsors to help coach them in how to perform their role effectively to the benefit of the change being implemented.

Skills and Experience:

  • Experience delivering change in within the Insurance Industry
  • Experience and knowledge of implementing change management principles, methodologies, and tools.
  • Experience developing and driving the successful delivery of multiple change plans (including resistance management).
  • Experience in organisation design and/or in driving cultural/behavioral change amongst diverse groups of people and cultures.
  • Strong understanding of the change journey, people impact, and ability to navigate this process when implementing a new way of working.
  • Excellent communication skills with a good level of negotiation, influencing, and presentation skills.
  • Flexible and adaptable; able to work in complex, interdependent scenarios and situations.
  • Experience with project management approaches (Agile/Waterfall), tools, and phases of the project life cycle.
  • A passion for driving operational and cultural change with a specific focus on delivering exceptional customer experience and results-oriented approach.
  • A recognised change management qualification or equivalent experience is desirable.
  • Self-starter with a team mentality comfortable in an environment that may require adaptable approaches to be successful.
  • Experience working directly with senior stakeholders with the ability to apply influence to ensure the desired outcomes.

If you are interested in learning more about this role, or other Change Jobs in London, please contact Sofia Chaves (

Applications Closed