Arthur is excited to be partnering with the UK's largest specialist motor insurer who pride themselves on working exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
My client is looking to bring onboard a Claims Business Manager, this is a newly created exciting position sitting within the claim’s senior management team. The successful individual will be responsible for managing the performance of Third Party Arrangements (TPA) supplier contracts and monitoring the adherence to agreed best practice guides and contractual operational standards.
Additional Responsibilities include:
Review financial data and work with the suppliers to ensure any necessary remedial action is taken where improvement opportunity is identified
Lead and manage specific claims initiatives including tracking and analysis of management information (MI)
Understand and respond to business results, market, technical and legal challenges
Work with the audit function to provide assurance over TPA performance
To make recommendations to the Heads of function and Claims Assurance for optimal contract terms and participate as required in new contract / renewal and mid-term negotiation process
Ensure that TPA partners represent the company’s values and that the company brand is protected in relation to their actions, including but not limited to TCF and legal or regulatory requirements
Gather, cleanse, and build usable data sets from TPA’s to provide analytical input to the development of their TPA claims experience
Provide data driven narratives focused on claims performance and ongoing tracking of KPIs including frequency and severity to forecast future performance of results, execution of their claims strategies and providing recommendations as to actions which will drive continuous performance improvement, ensuring that they will meet or exceed their financial plans
Understand fluctuations in claims metrics and be able to drill down, diagnose and report in a consumable way
Provide insight on key trends emerging using previous experience
Track management information making appropriate recommendations for improvements, making submissions to internal key stakeholders
Your Skills, Experience and Qualifications:
Strong motor insurance claims experience
TPA Management experience
Effective interpersonal and relationship building skills
Articulate and numerate
Significant focus on delivery of a first-class customer experience
Team player
Works with a high degree of accuracy in all tasks
Highly organised clear ability to prioritise and deliver on allocated tasks
For more information, please contact me on chris.hughes@arthur.co.uk or 0203 587 7471
