Claims Oversight Manager - 6 Month FTC

An exciting opportunity has arisen for a Claims Oversight Manager to join a dynamic oversight team on a 6 month fixed term contract, supervising managing agents and driving claims performance across the market. This role is ideal for an experienced claims professional with strong strategic insight, governance expertise, and stakeholder management experience.

Key Responsibilities:

• Monitor managing agents’ adherence to claims principles, promoting a ‘best in class’ approach
• Identify and mitigate potential claims performance risks
• Develop and maintain relationships with senior stakeholders and managing agents
• Provide quality assurance and support thematic claims reviews
• Analyse complex claims data to identify trends and critical risk areas
• Contribute to business change projects and ensure compliance with policies and procedures
• Communicate insights clearly to multiple stakeholders and influence outcomes

What We’re Looking For:

• Proven experience in claims oversight, delegated authority, or operational claims management
• Strong relationship-building, influencing, and negotiation skills
• Ability to analyse complex data and provide actionable insights
• Knowledge of UK and international insurance markets, legal principles, and regulatory frameworks
• Strategic thinker with excellent attention to detail and accountability for outcomes

This role offers a chance to shape claims oversight at a market level, influence standards, and work collaboratively with senior leaders in a high-performing team.

For more information, please contact me on chris.hughes@arthur.co.uk or 0203 587 7471