Client Services Advocate - Binder Claims

Arthur are proud to be partnering again with one of our longstanding clients who are one of the worlds largest global brokers as through their continued success they continue to grow at a rapid rate, with over 400 associates across 17 global locations, they are now looking for a Reinsurance Client Service Advocate to join their expanding Treaty portfolio. The success individual for this role will need to have proven experience working on Binder claims, preferably within the London market, however, individuals with this experience looking to move into the London market will also be considered. 

Key Responsibilities:

• Claims & Processing: Manage all types of reinsurance claims (premium, pro-rata, Excess of Loss) across various business classes
• Broker Support: Assist with account maintenance, statistics, and retention efforts using electronic tools
• Excess of Loss Claims: Negotiate complex claims, from initial notice through settlement and closure, ensuring timely resolutions and avoiding penalties
• Client Interaction: Build and maintain relationships with clients, reinsurers, and internal teams, understanding and meeting client needs

Required Skills & Experience:

• Proven experience in processing Binder claims, proportional and Excess of Loss claims
• Familiarity with tools like Salesforce and Open TWINS is a plus
• Strong reinsurance claims knowledge, with experience handling large corporate clients
• Excellent communication skills (both verbal and written) with clients and colleagues
• Strong problem-solving and time management abilities, ensuring deadlines are met without compromising quality
• Proficiency in systems like IMR, CLASS, ECF, LORS and Microsoft Office (Word, Excel, PowerPoint)

Ideal Candidate: A reinsurance professional with a strong technical background, able to manage complex claims and build lasting client relationships in a fast-paced environment

For more information, please contact me on chris.hughes@arthur.co.uk or 0203 587 7471