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Conduct Risk Analyst

Applications for this role are now closed. View similar roles here.
The details


A great opportunity for a career in Conduct Risk. 

Reach out for any information on this role and other conduct risk roles that are currently live. 

If you have conduct risk experience in the Lloyds market or General Insurance with a working knowledge of FCA requirements for insurance businesses.

Key Responsibilities:

  • To handle all aspects of complaints management including:
  • Maintaining appropriate and relevant records (including use of the CareSmart complaints system)
  • Investigating the background and circumstances of complaints cases
  • Liaising with business units to reach appropriate resolutions to complaints
  • Communicating with complainants and/or their representatives both verbally and writing, keeping them informed and, bringing complaints to a conclusion
  • Assisting the Compliance Officer – Conduct Risk in any required
  • Reporting relating to complaints, both external regulatory reporting and internal reporting to the International’s Boards and Committees
  • Maintaining and updating the Complaints Handling Procedures and complaints e-learning training module as required
  • Review of any FOS/regulatory papers issued covering complaints handling.


  • To assist with the completion and submission of Conduct Risk related Lloyd’s and regulatory returns, as necessary.
  • As required, assist the Compliance Officer - Conduct Risk with the completion of Lloyd’s minimum standards for Compliance-owned areas.
  • Provide support to the Compliance Officer - Conduct Risk for regulatory risk assessments and requests for information, thematic reviews, and internal audits.
  • To assist in obtaining appropriate Conduct Risk related management information and incorporating this into the Conduct Risk MI reporting dashboards as well as providing appropriate analytical commentary on the MI.
  • To liaise with business units as appropriate and respond to Conduct Risk queries comprehensively and in a timely manner.
  • To assist as required in the implementation of the Complaints and Conduct Risk
Applications Closed