A Great opportunity with clear progression marked for this Conduct Risk role.
Key Responsibilities:
To be an advocate for the need and value of a strong conduct culture and help embed and strengthen this throughout interactions with the wider business.
Drive forward good conduct for the business to deliver the best outcomes for customers/policyholders
Maintain our conduct risk framework and where necessary enhance the procedures and systems relating to the management of conduct risk to ensure it is in line with risk appetite and all regulatory requirements are being met
Communicate the conduct framework requirements, policies and procedures through reporting and delivering appropriate training for the relevant underwriting teams.
Responsibility for ongoing conduct risk reporting to relevant committees and Boards.
Ensure communication of Conduct Risk Issues arising from Conduct Risk Ml or other business interactions across the business through formal and informal means.
Liaison with compliance to ensure the conduct risk framework remains fit for purpose to meet regulatory expectations.
Circulate market updates and guidance in relation to conduct risk as necessary. Liaising with the compliance team to provide a unified response to the business in respect of regulatory requirements relating to consumer and high conduct risk business/codes of practice and regulatory developments
Support the effective function of the Conduct Oversight Group, Conduct Risk Group and Product Review Group.
At all times consider the effect of any actions taken on the customers with the intention of improving their experience.
Required Qualifications and Experience:
Conduct risk experience within the Lloyd’s/London insurance market or General Insurance
Working knowledge of insurance industry practices and the current FCA regulatory requirements
Knowledge and experience of implementing appropriate conduct regulations relating to consumer and small business insurance products
Other Desired Skills & Characteristics:
Strong communication skills
Excellent interpersonal skills
Ability to build trust by operating with integrity and professionalism
Ability to multitask and manage conflicting priorities
Report writing skills
Using initiative and being proactive
Development of effective relationships with internal and external stakeholders
Key Performance Indicators
Meeting deadlines
Accuracy
Flexibility
Willingness to assist colleagues
Willingness to train others in regard to conduct risk
