Credit Controller

Credit Controller | 6-months FTC | £40,000 | London/Hybrid (3 days office based)

Arthur have partnered with an established insurance brokerage to support with their search for a Credit Controller for an initial 6 months fixed term contract (potential to extend a further 3 months).

Key Responsibilities

• Prepare and issue premium and contra debt statements to brokers and members.
• Proactively follow up on outstanding debts via email and phone, documenting progress until payment is received or escalation is needed.
• Collaborate with Underwriting teams to resolve unpaid premiums and assess the need for Notes of Credit (NoCs).
• Review broker/member remittances to accurately allocate payments to the correct premiums.
• Process cash receipts and perform allocations in the AS400 accounting system.
• Manage daily internal cash transfers between Eclipse (run-off) and AS400.
• Work closely with Underwriters and Technicians to resolve issues related to premium discrepancies, unallocated cash, and aged debt.
• Maintain unallocated cash items, ensuring minimal outstanding items over 30 days.
• Process return premium payments, brokerage fees, continuity credits, and other necessary refunds.
• Set up new payee bank details and verify them as required for outbound payments.
• Identify and clear potential offsets to maintain clean account ledgers.
• Respond to internal and external queries promptly and professionally.
• Rotate weekly responsibility for managing daily cash receipts, ensuring accurate updates to the cash tracker.
• Support team members during holidays or absences by covering core tasks.
• Provide regular portfolio updates to the Operations Manager.
• Contribute to process improvement initiatives with a focus on automation and efficiency.
• Undertake ad hoc tasks as delegated by the Operations Manager.
• Complete ongoing training to support professional growth and development.

Candidate Profile

Qualifications & Experience

• Previous experience in credit control, claims, or accounts receivable is beneficial.
• Working knowledge of financial systems such as AS400 and Eclipse is advantageous.

Skills & Competencies

• High level of accuracy and attention to detail.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office, especially Excel, for financial analysis and reporting.
• Able to manage multiple priorities in a fast-paced environment.
• Effective problem-solving and time-management abilities.