An opportunity to join a growing Lloyd's syndicate as a Desktop Support Engineer.
Looking for a proficient Deskside Support Engineer to provide comprehensive on-site support for the London office, catering to Microsoft desktop technologies, hardware troubleshooting, meeting room management, and core application support.
The role entails responding to incidents and requests from both the Global Service Desk and self-service portal. Building strong relationships with end-users, including VIPs and senior management, is crucial, along with providing 1st and 2nd line support at tech bars and overseeing new hire IT inductions.
Responsibilities extend to incident and request management, operations management including asset management and hardware/software procurement, change and configuration management, and potential involvement in project work.
The position is reporting to the IT Service Delivery Manager, emphasises timely resolution of incidents and requests within SLAs, user administration tasks, and adherence to change management processes.
Essential technical competencies include Active Directory, Intune, Office 365, remote access, Dell hardware, and familiarity with Azure or Exchange admin, with experience in ServiceNow considered highly desirable.
The role offers an opportunity to contribute to projects and collaborate as a Deskside support resource from project inception to transition to business as usual.
If you'd like to learn more about this opportunity or other Desktop Support Engineer jobs in insurance, please contact Charlie Nash (charlie.nash@arthur.co.uk)
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