Interim Head of Conduct

Interim Conduct Lead – Insurance (London Market)

Location: London / Hybrid

Contract: Interim (6 months)

A leading specialty insurer is seeking an experienced Interim Conduct Lead to drive the development and maturity of conduct risk, Consumer Duty, product governance, and fair value frameworks. This senior role will oversee conduct and complaints functions, working cross-functionally with underwriting, claims, compliance, and distribution teams to embed good customer outcomes across the product lifecycle.

Key Responsibilities:

• Lead implementation of conduct and Consumer Duty frameworks
• Oversee product governance and fair value assessments
• Manage the Complaints team and ensure regulatory compliance
• Provide senior-level reporting and support for regulatory returns and board committees
• Collaborate with internal and external stakeholders to drive continuous improvement

You will need:

• Significant experience in conduct risk, product governance, or compliance within the London market
• Strong regulatory knowledge and experience managing cross-functional change
• Proven leadership skills, with the ability to influence at senior levels
• Excellent communication and analytical skills

This is a high-impact role offering the opportunity to shape conduct and customer strategy at the heart of a dynamic insurer.

Should you or anyone you know be interested, please contact me directly.

Thanks