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IT Service Management & Change Specialist

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The details


Arthur are delighted to be partnered with an innovative insurance organisation who are looking for an IT Service Management & Change Specialist to join on a permanent basis. 

Are you ready to be at the forefront of revolutionising IT service delivery within our dynamic and innovative insurance organisation? We are building a new company and seeking an IT Service Management and Change Specialist to play a pivotal role in ensuring the seamless delivery and continual enhancement of our IT services.


  1. Service Excellence: Lead the establishment, management, and monitoring of service level agreements (SLAs), implementing best practices to optimize IT service delivery.
  2. Risk Management: Ensure a robust controls and risk management environment within IT, collaborating closely with the "2nd Line" to maintain adherence to policies and procedures.
  3. Change Oversight: Oversee IT change activities, safeguarding the provision of service to our organization.
  4. Team Leadership: Manage a small team of IT professionals, fostering a culture of excellence and collaboration.
  5. Stakeholder Collaboration: Build strong relationships with cross-functional teams and key stakeholders to drive alignment and service excellence.

Role Requirements:

  1. Technical Expertise: Proficiency in operating systems, networking, databases, virtualisation, and cloud computing.
  2. ITSM Tool Proficiency: Familiarity with tools like ServiceNow, BMC Remedy, and monitoring tools for efficient ITSM processes.
  3. Process Optimisation: Experience in analysing and improving ITSM processes for enhanced efficiency and alignment with business objectives.
  4. Customer Focus: Strong interpersonal and communication skills to address customer needs and manage expectations effectively.
  5. Project Management: Knowledge of project management principles and methodologies for successful ITSM initiatives.
  6. Change Management: Expertise in planning, implementing, and controlling changes to IT services while minimising disruption and risk.
  7. Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and implement effective solutions.
  8. Regulatory Awareness: Understanding of regulatory requirements relevant to ITSM, ensuring compliance with industry standards.

If you are a proactive and results-driven individual ready to make a significant impact in shaping our IT services, we invite you to join us on this exciting journey of innovation and growth! Apply now to be part of our dynamic team.

For further information, please apply for immediate review! 

Applications Closed