IT Support Analyst / 1st Line Support – Insurance experience preferred but not essential - £30,000 - Microsoft product – SharePoint
PLEASE NOTE THIS ROLE REQUIRES ONSITE SUPPORT - THIS WILL BE AN OFFCIE BASED ROLE
The IT Support Analyst (ISA) is responsible for covering the role of internal IT technical support contact for first line day to day user support and application systems support.
The ISA is required to provide technical support, triage and, where appropriate, escalation or resolution of hardware and software issues
The role, whilst supported by a 3rd party IT Operations Team (Tech Quarters), requires the ISA to provide IT guidance and best practice It is expected that the ISA will liaise with third parties that extend beyond Tech Quarters. The ISA should demonstrate a confident presence when dealing with IT matters to both suppliers and staff.
Key Tasks / Responsibilities
Internal IT contact for suppliers and staff
Support staff with daily IT issues
Train new staff when on and off-boarding
Raise and manage support tickets through to conclusion
Escalate to internal IT team where appropriate
Effectively capture, understand, define and document business requirements
Carry out admin duties on Instanda, Xuber, Qlik-sense, intranet and website platforms
Site administration and development of SharePoint
Support and development application reporting and data
Working in general areas of IT providing support where required
Key Technical / Knowledge Required:
Advanced knowledge of Microsoft product
Experience of providing user support from desktop to application issues
Experience of working with 3rd party support vendors
Experience of report production and data analysis
Experience of working with business users to define application development
An ability to write business requirements that gather users’ key criteria and align these to commercial and technical considerations will be a key to your success
Good analytical and problem-solving skills.
Stakeholder management or workshop facilitation experience is an asset
Experience with tools such as Photoshop, Sketch, Illustration, InVision or Zeplin plus CSS, HTML and Javascript
SharePoint experience desirable but not essential.
