IT Support Analyst - £35,000 – 4.5 days a week in office providing hands on IT Support – London – Microsoft
Responsible for covering the role of internal IT technical support contact for first line day to day user support and application systems support.
The IT Support Analyst is required to provide technical support, triage and, where appropriate, escalation or resolution of hardware and software issues. The role is supported by 3rd party IT Operations Team.
Key Tasks / Responsibilities
Internal IT contact for suppliers and staff
Support staff with daily IT issues
Maintain logs including issues, downtime, change, assets.
Raise and manage support tickets through to conclusion.
Escalate to internal IT team where appropriate.
Effectively capture, understand, define and document business requirements.
Carry out admin duties on Instanda, Xuber, Qlik-sense, intranet and website platforms!
Site administration and development of SharePoint
Support, development and change of application reporting and data.
Key Technical / Knowledge Required:
Advanced knowledge of Microsoft product
Experience of providing user support from desktop to application issues
Experience of working with 3rd party support vendors
Experience of report production and data analysis
Experience of working with business users to define application development.
Stakeholder management or workshop facilitation experience is an asset.
Experience with tools such as Photoshop, Sketch, Illustration, InVision or Zeplin plus CSS, HTML and Javascript
SharePoint experience desirable but not essential.
Exposure to the insurance industry highly advantageous
