Arthur is pleased to be partnered with a global top 10 insurance broker, who are looking to further expand and develop their London team by bringing on board a Senior Claims Technician.
Your main duty will be to help with broking and processing Binding Authority and Open Market Claims. You should have experience in claims processing, know how to use Xchanging Claims systems, and follow protocols. You'll review claims data from Insureds, Cover holders, and External Vendors to ensure it meets contract terms and company procedures. Your Responsibilities:
Manage all aspects of claims administration efficiently and professionally.
Collaborate with internal and external stakeholders to resolve claims-related matters.
Validate submitted claim bordereau and referrals to ensure accuracy and completeness before forwarding to Capacity Carriers.
Process claim bordereau, referrals, and cash calls via Xchanging's Electronic Claims File (ECF) system, and promptly enter claims details into OpenTWINS.
Work with Finance and Operations teams to ensure timely payment of claim bordereau and cash calls, keeping clients informed of anticipated settlement timelines.
Update claims movement and non-cash collection details on the ECF system, maintaining accurate claims information.
Report any overdue account collections or claim-related concerns to the London Head of Claims for appropriate action.
What You Need:
Extensive experience in General Insurance/Reinsurance claims, ideally within the London Market, with familiarity with London market systems.
Experience in the Casualty space, specifically FL/PL and Marine cargo/transportation.
Competency in ECF/CLASS, internal broker systems, Excel, Power BI, and DMS.
Ability to quickly learn and take on new tasks, using your own initiative to explore possibilities before raising queries.
Proven ability to work in a busy office environment, prioritizing and organizing workloads to meet deadlines.
Attention to detail to produce high-quality output, even under pressure.
Proactive, showing initiative by pre-empting issues and proposing solutions when completing tasks.
If you are interested in this position and keen to find out more, apply above or get in contact with me directly or email your CV to pavenjit.dhillon@arthur.co.uk
