Senior Operations Manager

Arthur is collaborating with a London-based insurance company in search of a full-time Senior Operations Manager to join their team.
 
Reporting to the Head of Operations you'll offer leadership and guidance to the London Market Operations function. Your role entails leading, shaping, and delivering all operational support for both the Lloyd's and Company Market underwriting teams.

Additionally, you'll play a key role in implementing the Europe Operations strategy and contributing input to the Europe Operating model and strategy. This involves working in collaboration with the Head of Operations, Europe, and other members of the leadership team to achieve strategic objectives.
 
Daily responsibilities include:
 

• Managing and overseeing European London Market Operations to ensure efficiency and alignment with business needs and initiative.
• Representing the operations team at leadership meetings and provide updates on operations progress, plans and changes.
• Driving operational efficiencies through process improvement.
• Cultivating strong relationships with all London market underwriting teams, senior management, and external customers.
• Ensuring compliance with Lloyd’s minimum standard and manage action plans to address compliance gaps.
• Producing standardized operations reports, management information and streamline productivity data across all business areas for underwriting teams.
• Developing and mentoring direct reports within the team, providing coaching and support for learning and development.
• Facilitating timely training for new underwriting processes and procedures for European London market operations.

 
The ideal candidate should possess proven experience in the insurance industry with extensive expertise in London Market insurance, encompassing both Lloyd’s and Company Market.  Previous engagement in a similar mangement role and demonstrated collaboration with multiple stakeholders are essential.

Additionally, strong communication, influencing, negotiating, listening, and people skills are paramount for success in this position.