SQL Database Team administrator – SQL, Storage, ITIL
My client is embarking on a significant technology modernisation. This will result in an improved service and IT capability by the end of 2024
The replacement of legacy infrastructure and modernising our processes and technologies are key priorities for IT.
About The Job
Operational governance of internal / 3rd party service teams providing technical support services
Reviewing trend of support cases to identify any areas of concern, propose and implement with minimum disruption to user operations
Identifying and delivering opportunities for continual service improvement across the database, storage, backup and data centre services.
Implementing robust asset and configuration management tools and processes, change management, incident, problem practices and service reporting processes
Operating, maintaining and monitoring the database, storage, backup and data centre services.
Supporting ITIL processes – incident, change management and problem management
Driving the adherence to standards and operating procedures to ensure quality, productivity and controls compliance
Defining the best practise standards as well as developing, testing, deploying and maintaining modules that implement those standards as well as identifying where efficiencies and optimisations can be made
Engaging and build relationships with external 3rd party support partners as needed for system maintenance/support/troubleshooting
Managing 3rd party relationships to ensure suppliers are meeting and exceeding their SLAs in relation to provision of the service
Skills
Demonstrable troubleshooting and problem solving skills
5-10 Years of experience in SQL DB infrastructure, storage arrays, backup solutions, storage networks and data centre technologies.
A good understanding of new and emerging technologies.
Self-confidence to navigate complex IT operating environments
Experience of managing outsourced IT services providers
Experience of managing operational change to infrastructure through a route to live release process
Ability to build and maintain strong, cohesive working relationships with senior stakeholders
Ability to demonstrate flexibility, multi-tasking skills and a ‘can do attitude’
Excellent communicator at all levels
Experience in dealing with conflicting priorities and opinions
