Arthur are working with a Lloyd's Managing Agent that are looking for a Conduct Risk Officer to join their growing team.Reporting into the Head of Compliance, you will be responsible for the following:
Key Responsibilities
Assisting in the design, implementation, and maintenance of the managing agent’s conduct risk framework, ensuring it remains proportionate and aligned with regulatory standards and Lloyd’s minimum requirements.
Supporting the delivery of conduct risk monitoring activities, thematic reviews, and assurance work to assess compliance with conduct risk appetite and policies.
Keeping up to date with FCA, PRA, and Lloyd’s conduct requirements, including Consumer Duty, product governance, complaints, and fair value assessments. Translate regulatory expectations into practical guidance for the business.
Working closely with underwriting, claims, delegated authorities, and operations teams to identify, assess, and manage conduct risks inherent in their activities.
Preparing conduct risk MI, dashboards, and reporting for senior management, the Risk & Compliance Committee, and the Board, highlighting emerging risks and areas requiring attention.
Delivering training and communications to promote awareness of conduct risk and customer outcome responsibilities across the managing agent.
Assisting in investigating, recording, and escalating conduct-related incidents, breaches, or complaints, ensuring remedial actions are tracked and implemented.
About You:
Experience in conduct risk, compliance, or risk management within the insurance sector, ideally within the Lloyd’s or London Market.
Strong understanding of FCA regulations, Consumer Duty, product governance, and conduct risk principles.
Knowledge of Lloyd’s oversight framework, including delegated authority arrangements and minimum standards.
Excellent communication skills with the ability to influence stakeholders and promote a positive conduct culture.
Strong analytical and problem-solving skills, with experience producing MI and reports for senior stakeholders.
Organised and detail-oriented, able to manage multiple priorities in a fast-paced environment.
