Arthur is excited to be partnering with highly reputable Lloyd's Syndicate who is looking to hire a Head of Third Party Claims to join their London market claims department. In this role you will be responsible for managing my clients third-party claims, overseeing the claims team and administrators, and ensuring exceptional service while meeting regulatory and compliance standards.
Key Responsibilities:
Lead the third-party claims team to deliver top-tier service and performance
Support underwriters with significant claims, policy advice, and market development
Enhance the company's market presence through conferences, broker meetings, and marketing efforts
Assist the Head of Claims in maintaining high-quality claims service
Ensure team development through training and process improvements
Manage third-party claims to timely resolution, working with actuaries on long-term claims developments
Oversee external service suppliers like legal advisors and adjusters
Collaborate with the reinsurance team for reporting and recovery
Ensure full compliance with the company's claims standards and regulatory requirements
Role Requirements:
Proven leadership and team development experience
Strong technical expertise and problem-solving skills
Excellent communication and negotiation abilities
Self-motivated and results-driven with a focus on operational efficiency
Skilled at managing relationships with both internal and external stakeholders
Proficient in Microsoft Office and ECF systems
Experience & Qualifications:
10+ years of experience managing third-party claims, especially in the UK, Canada, and Australia
Expertise in PI, FI, D&O, and Casualty claims
Experience with Lloyd’s and strong relationships within the insurance market
Knowledge of regulatory and legal claims requirements
PRA Conduct Standards:
Act with integrity, care, and diligence.
Ensure compliance with regulatory standards and oversee delegated responsibilities
Protect policyholders’ interests and disclose relevant information to regulators
For more information, please contact me on chris.hughes@arthur.co.uk or 0203 587 7471
