Senior Delegated Claims Lead

Delighted to be supporting on this newly created opportunity to take ownership of a portfolio of DCAs and TPAs within a fast-paced, collaborative environment. You’ll manage the full lifecycle of these relationships; from onboarding and due diligence through to ongoing oversight and audit coordination.

You’ll be the key point of contact for your portfolio, ensuring strong performance, regulatory compliance, and the smooth running of delegated arrangements. Working closely with underwriting, legal, and compliance teams, you’ll bring insight to how claims partners are managed, with plenty of exposure to senior stakeholders and external audit panels.
 
Key Responsibilities

• Own the end-to-end management of DCA/TPA relationships, including onboarding, due diligence, and oversight.
• Coordinate annual delegated claims audits and ensure timely closure of any findings.
• Monitor performance data and MI to identify trends, risks, or improvement areas.
• Work collaboratively with internal teams to ensure claims handling processes align with regulatory and company standards.
• Support run-off portfolios and transition projects where claims handling moves between partners or in-house teams.
• Maintain awareness of evolving regulatory requirements and support implementation across the delegated claims function.

Experience Required

• Solid experience managing delegated claims arrangements within the Lloyd’s or company market.
• Strong understanding of due diligence, oversight, and/or audit processes.
• Excellent stakeholder management and communication skills.
• Detail-oriented approach, comfortable managing competing priorities in a fast-moving environment.

This is a great opportunity to take real ownership of delegated claims relationships and help shape how oversight and performance are delivered.”