Arthur is delighted to be partnering with a leading Lloyd’s Syndicate in their search for a Senior Energy Claims Adjuster. From their inception, my client has used their initiative to insure risks that others can’t. They are renowned for finding smart solutions to complex problems, so people can live their lives and seize opportunities. Their style is about focussing on people’s needs, not just words on a page.
The claims department is continuously seeking to be a market-leader in the provision of an efficient, cost-effective and professional service to their brokers and clients. Their vision is to be the most customer centric, nimble and value adding claims team in the market. The claims team works collaboratively alongside the underwriting function to facilitate close communication and exchange of ideas and is an integral part of their product and customer service.
You will be responsible for:
Be responsible for managing your claims in accordance with the company’s claims and reserving philosophy, the claims handling manual and all regulatory and legislative requirements
Escalate claims to your manager, where appropriate, for input on strategy and/or reserving
Monitor, provide feedback and ensure compliance on KPIs
Drive, facilitate and deliver a customer focused approach to claims which is measurable through speed of service and open, honest and personable communications with all brokers
Produce good quality and informative narratives and information on key claims and claims developments, and to ensure this is escalated as appropriate to management, including provision of narratives for inclusion in your team's monthly/quarterly reports
Work closely with the underwriting team, including providing feedback on claims experiences, contract wordings, claims data or feedback for any renewal or new business and interact with placing and claims brokers to develop strong relationships
Work collaboratively with our Actuarial and Outwards Reinsurance teams, ensuring that they are all apprised of new notifications and significant developments
Work with the underwriters to develop business by participating in client meetings, presenting on topics of interest and attending conferences
Show a willingness to lead claims on all classes of business handled by the team, including attending underwriting meetings, learning about the class and developing relationships with key stakeholders in the claims handling process
Assist the Claims Manager with specific ad hoc projects and provide innovative ways of doing things as required
Your Skills, Experience and Qualifications:
Strong Lloyd’s and London Insurance market experience in Energy claims is required
Take the lead and management of strategy on a portfolio of complex and/or high value claims and be a point person to the relevant underwriters
Analyse the portfolio to assist in identifying the most profitable sub-segments and those areas where remedial action should be taken
Analyse and interpret data to enhance the company’s underwriting capabilities (e.g. loss performance and underwriting efficiency)
Scope out problems/questions for analysis and work with actuarial/underwriting/claims manager or head of class to investigate.
Assist underwriters with the development of policy language to achieve desired coverage and propose wording amendments to manager and/or underwriters.
For more information, please contact me on chris.hughes@arthur.co.uk or 0203 587 7471
