Conduct Risk Officer

Arthur are delighted to be supporting an expansive Lloyd's Managing Agent with their search for a Conduct Risk Officer. Reporting into the Conduct Risk Manager, you will be responsible for routine Conduct Risk activities, acting as a subject matter expert across Conduct Risk and Complaints. Key Duties Support the Conduct Risk Manager in delivering the annual compliance plan, including all conduct risk and complaints workstreams. Staying abreast of regulatory changes relating to Conduct Risk. Providing oversight of the Conduct Risk framework Acting as the subject matter expert for all Conduct Risk and Complaints queries, engaging with senior stakeholders in a confident and knowledgable manner. Creating and implementing relevant training across Conduct Risk. Acting as a team player across the wider compliance function About You Proven experience working for an Insurer (preferably a Lloyd's Managing Agent) in a first-line Compliance function. Demonstrable knowledge of current Conduct Risk, Consumer Duty and Complaints requirements. Experience in using CareSmart or similar platforms. Personable and an effective communicator. Please apply here if you have the appropriate experience for this vacancy.

Arthur are partnered with a reputable Lloyd's Managing Agent in their search for a Head of International Compliance. The Head of International Compliance is responsible for leading and overseeing the Managing Agent’s compliance framework across all non-UK jurisdictions in which the Lloyd’s syndicate operates. You will lead on Compliance advisory for all of the global entities and liaise with internal stakeholders to best convey the importance of regulatory adherence.  Key Duties Ensuring that regulated individuals perform regulated activities in accordance with the regulatory permissions of the relevant legal entity. Managing hird-party vendors to ensure the delivery of effective and cost-efficient compliance-related services. Supporting the design and implementation of periodic compliance risk assessments. Assisting the Group Head of Compliance on projects requiring international compliance input, particularly in support of business development initiatives. Supporting the implementation of Group-wide compliance standards and protocols, and liaise with and assist the Group General Counsel as required. Enhancing and evolving an International advisory plan including an international compliance framework, assisting on the development of a compliance plan encompassing tech governance. Assisting with the business planning process from a compliance perspective and ensuring reg developments are considered when planning takes place. Being the point of escalation for international compliance, tech governance and cross-border matters. Developing in-depth comprehension of the Group’s operations, customers and plans, and lead in developing and implementing various measures necessary for embedding compliance throughout the Group. This includes designing, writing and implementing frameworks, About You You must be an experienced compliance professional with demonstrable experience in supporting insurers (preferably Lloyd's Managing Agents) across multiple territories Ability to build a strong rapport with a range of stakeholders Demonstrable line management experience. Experience of leading strategic change. Good understanding of US and Bermuda regulatory requirements. If you feel that you tick the majority of these requirements, please apply.

Are you ready to step up into a leadership role within a top-performing Lloyd’s Market claims team? I am looking for an experienced Senior Claims professional looking to progress their career into an Assistant Claims Manager role to take charge of complex Property Binder claims and play a key part in delivering a first-class claims service across a respected London Market portfolio. What you’ll be doing: Oversee complex Property Binder claims in line with market best practices. Lead and support a small team of Claims Adjusters, ensuring exceptional service delivery. Collaborate with underwriters and senior leaders to deliver on key business objectives. Drive operational excellence and ensure compliance with all Lloyd’s and FCA standards. Build strong relationships with clients, brokers, and internal stakeholders. What you’ll bring: ✔ Proven experience handling Property Binder claims in the Lloyd’s and London Market. ✔ Strong technical and analytical skills, with hands-on experience using ECF. ✔ Excellent communication, leadership, and mentoring abilities. ✔ ACII qualification (or working towards it) preferred. ✔ A positive, professional attitude and passion for service excellence. What’s on offer: ✨ Hybrid working (home and London office) ✨ The chance to step into a visible leadership role ✨ Work with a collaborative, high-performing team ✨ Clear career progression and professional development If you’re a technically strong claims handler with property claims experience ready for the next step in your career — this is your opportunity to make a genuine impact. For more information, please contact me on chris.hughes@arthur.co.uk or 0203 587 7471