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Underwriting & Broking Operations

Senior Operations Manager

London, Greater London, South East, England
Dependant on experience
Permanent
Job Ref:BH-23129
A growing Lloyd’s insurer is seeking an experienced Senior Operations Manager to support the Group COO in driving operational excellence, scalable outsourced solutions, and high-quality data across the business.
 
This role leads outsourced operational delivery across bordereaux, policy administration data, and data quality, ensuring trusted, well-governed data that powers underwriting, finance, and regulatory reporting. You’ll drive efficiency, automation, and consistent data standards across UK and US platforms, while providing hands-on leadership to a small operations team.
 
Key responsibilities:
  • End-to-end ownership of outsourced operational and data services
  • Management of outsourcing partners, SLAs, KPIs, and performance
  • Leadership and development of a small operations team
  • Driving data quality, governance, automation, and issue resolution
  • Ensuring data supports underwriting, exposure, capital, financial, and regulatory reporting
  • Supporting FCA, Lloyd’s, and US regulatory requirements in a delegated authority environment
  • Contributing to operating model design and continuous improvement
 
About you:
  • Strong background in Lloyd’s or specialty insurance operations and data
  • Deep understanding of bordereaux, operational data, and regulatory expectations
  • Proven people management experience with a coaching mindset
  • Confident engaging senior stakeholders up to C-suite level
  • Proactive, hands-on, and effective in fast-paced, global environments
 
Interested? Apply today to be considered. 
 
Apply now
Consultant
Stacey Roast
Underwriting & Broking Operations

Stacey
Roast

Principal Consultant

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