Claims/Senior Claims Handler - Casualty

Claims/Senior Claims Handler - Casualty Our client, a highly regarded insurer operating within the Lloyd's and London Market, is seeking a Claims Handler - Casualty to join their growing claims team. The successful candidate will be responsible for handling claims arising from Casualty lines of business, ensuring the effective servicing and settlement of claims within their delegated authority. Working closely with senior claims professionals and claims management, they will maintain the highest standards of technical claims handling, stakeholder management and customer service. Key Responsibilities Manage, assess and adjust assigned claims, ensuring coverage is accurately assessed and reserves are appropriately set and maintained. Proactively manage claim files, ensuring all documentation is accurately maintained and claims are regularly reviewed, diarised and progressed. Handle claims promptly, fairly and with integrity in accordance with internal claims management procedures and industry best practice. Work collaboratively with claims management and colleagues on individual claims and complex cases as required. Receive ongoing coaching and support from experienced senior claims professionals. Maintain effective communication with claims management and underwriting teams, ensuring significant claims developments and emerging trends are shared promptly. Ensure large loss information is escalated appropriately and that reporting requirements are met in a timely manner. Liaise with key internal stakeholders, including Underwriting, Finance, Actuarial and Reinsurance teams. Attend market and claims-related meetings as required. Develop and maintain strong relationships with brokers, policyholders and other key stakeholders. Collaborate with colleagues across regional and international offices where required. Support reinsurance-related activities and queries as necessary. Ensure compliance with Lloyd's minimum standards and all relevant regulatory and statutory requirements, including FCA regulations and Treating Customers Fairly (TCF) principles. Skills & Qualifications Commitment to developing insurance knowledge through formal and informal learning, including professional qualifications. Strong organisational skills with the ability to prioritise workloads effectively and meet deadlines. Ability to build and maintain productive relationships with both internal and external stakeholders. Working knowledge of ECF2. Sound understanding of general insurance principles and market practices. Knowledge of FCA, PRA and Lloyd's rules and guidelines. Progression towards or completion of CII qualifications would be advantageous. Experience Required Previous experience handling Casualty claims within the insurance market. Experience operating within the Lloyd's and/or London Market environment. Demonstrable understanding of claims handling processes, reserving practices and stakeholder management. About the Client Our client is a well-established specialty insurer with a strong presence in the London Market, providing a broad range of insurance solutions across commercial and specialty lines. They are recognised for their technical expertise, collaborative culture and commitment to delivering exceptional service to brokers and policyholders alike. The business offers excellent opportunities for professional development and career progression within a supportive and high-performing claims environment. Up to £60,000 DOE, Hybrid (3 days in the office)

Application Support Manager London | Hybrid Working | Up to £100,000 + Bonus + Benefits A leading global financial services organisation is seeking an experienced Application Support Manager to join its Technology function and take ownership of a portfolio of business-critical Front Office applications. This is a high-profile role responsible for ensuring the stability, performance, availability and continual improvement of applications that support core business operations. Acting as the key link between business stakeholders, technology teams and third-party suppliers, you will play a critical role in delivering operational excellence and a first-class support service. The Role You will be responsible for the operational ownership of a portfolio of enterprise applications, ensuring services remain stable, secure and aligned to business requirements. Working closely with business users, technology teams and external vendors, you will lead major incident management, oversee change and release activities, drive service improvements and ensure application services continue to meet agreed operational and performance targets. Key Responsibilities Own the operational support and service performance of business-critical applications. Act as the primary escalation point for application-related incidents and service issues. Lead major incident management activities and coordinate technical teams, suppliers and business stakeholders. Drive root cause analysis and problem management initiatives to reduce recurring issues. Oversee application change, release and deployment activities. Manage third-party suppliers and support partners, ensuring service levels are achieved. Produce operational reporting, KPI dashboards and service performance updates. Ensure applications remain secure, supported and compliant with governance requirements. Support application lifecycle activities including upgrades, enhancements and retirement planning. Drive continuous improvement initiatives across support processes, tooling and automation. Experience Required Proven experience within Application Support, Application Management or IT Operations environments. Experience supporting business-critical enterprise applications. Strong incident, problem and change management experience. Experience managing third-party suppliers and outsourced service providers. Strong stakeholder management and communication skills. Experience working within regulated environments. Familiarity with ITIL service management principles. Experience leading or mentoring support teams and matrix-managed resources. Desirable Financial Services or Insurance sector experience. Experience supporting Front Office, Trading, Revenue Generating or Operational applications. Exposure to cloud-based platforms and modern application environments. ITIL certification or equivalent service management experience. What's on Offer? High-profile role with significant business exposure. Opportunity to influence service quality and operational performance. Collaborative and supportive team culture. Large-scale enterprise application environment. Hybrid working model. Competitive salary, bonus and benefits package. This opportunity would suit an experienced Application Support or Service Management professional looking to take ownership of a critical application estate within a complex and fast-paced organisation.

Syndicate Reporting Manager London | Hybrid – three days per week in the office £85,000–£95,000 plus bonus and benefits Arthur is partnering with a growing specialty insurance and reinsurance business to appoint a Syndicate Reporting Manager. Reporting to the Head of Reporting, this is an excellent opportunity for a technically strong Senior or Syndicate Accountant ready to step into their first management position. The role combines hands-on Lloyd’s reporting with the opportunity to improve processes, strengthen controls and help build a standalone reporting capability. You will take ownership of key reporting deliverables while managing and developing one direct report. Key responsibilities Own month-end reporting, management accounts and supporting schedules. Prepare and review syndicate management accounts, including analysis of underwriting performance and movements. Produce Lloyd’s returns, including QMA, QMB, Flash reporting and annual returns. Support Solvency UK and wider regulatory reporting requirements. Play a central role in preparing the syndicate annual report and financial statements. Own key balance-sheet reconciliations and ensure reporting outputs remain audit-ready. Investigate and resolve reporting and data inconsistencies across different systems. Work closely with actuarial, underwriting, operations and other finance stakeholders. Manage third-party providers supporting syndicate accounting, monitoring delivery against agreed standards. Act as a key point of contact for external auditors. Strengthen reporting processes, controls and documentation. Identify opportunities to automate reporting and reduce manual intervention. Help bring greater ownership of Lloyd’s reporting capability in-house. Manage and develop one direct report. Candidate profile ACA, ACCA or equivalent qualified accountant. Strong experience within Lloyd’s syndicate accounting or reporting. Hands-on experience producing Lloyd’s returns, particularly QMA and QMB. Good knowledge of syndicate management accounts and financial statements. Understanding of UK GAAP, IFRS and regulatory reporting requirements. Able to analyse and clearly explain financial and underwriting movements. Comfortable working in a growing, lean and hands-on environment. Strong attention to detail, financial control and delivery. Ambitious, proactive and ready to take on broader ownership. Experience with IFRS 17, Phinsys, NetSuite, outsourced service providers or an evolving managing agency environment would be advantageous. Why consider the opportunity? This is not simply a BAU reporting position. It offers the opportunity to step into management, work closely with an experienced Head of Reporting and help shape how the syndicate reporting function operates as the business continues to grow.