Claims Adjuster - Sports, Media & Entertainment Leading Global Specialty Insurer, London
Responsible for managing a diverse portfolio of Sports & Leisure, Film & Media, Contingency, Personal Accident and Liability claims across multiple jurisdictions. Worked closely with brokers, clients, underwriters, legal counsel and external experts to investigate, evaluate and resolve complex claims in line with regulatory requirements, policy coverage and delegated authority levels.
Key responsibilities included:
Managing claims from first notification through to settlement, ensuring fair, timely and commercially sound outcomes for all stakeholders.
Conducting detailed coverage analysis, liability assessments and reserve setting in accordance with internal claims handling and reserving standards.
Building and maintaining strong relationships with brokers, policyholders, underwriters and actuarial teams to support effective claims management and informed decision-making.
Instructing and managing loss adjusters, solicitors and other external experts, monitoring performance and controlling costs throughout the claims lifecycle.
Identifying and communicating claims trends to underwriting and actuarial teams, supporting portfolio management, business development and retention initiatives.
Ensuring compliance with applicable legal, regulatory and market requirements, including Lloyd's and subscription market practices where relevant.
Delivering high levels of customer service while handling sensitive, high-profile and time-critical claims.
Contributing to continuous improvement initiatives, driving efficiencies within claims processes and promoting best practice across the wider claims function.
Representing the claims team at broker and client meetings, reinforcing market relationships and supporting the organisation's reputation as a trusted specialty insurance partner.
An established global insurer is seeking a Claims Adjuster or Senior Claims Adjuster to join its Financial Lines Claims team. This position offers the opportunity to manage a diverse portfolio of Management Liability claims across multiple jurisdictions, including Directors' & Officers', Employment Practices Liability, Pension Trustee Liability and Crime. The successful individual will handle claims from first notification through to settlement, working closely with brokers, policyholders and legal representatives while developing strong stakeholder relationships across the market. The role also offers exposure to complex coverage matters, involvement in client-facing activity and the chance to support and mentor more junior colleagues. Candidates with Financial Lines claims experience, particularly within D&O and EPL, will be of particular interest, while exposure to Cyber or Financial Institutions claims would be viewed favourably.
An ambitious and fast-growing London Market broker specialising in Credit and Political Risk is seeking a Broker Technician Lead to launch and grow a newly established Broker support function. Working closely with Broking Directors, Operations and Technology teams, this role has been created as part of the firm's next phase of growth. The objective is to build a best-in-class technical support function that enables brokers to focus on developing client relationships, winning business and delivering exceptional market outcomes. You'll have the autonomy to design processes, implement best practice, shape the operating model and recruit a high-performing team of Broker Technicians over the next 12-18 months. Role Responsibilities: Build and lead a new Broker Technical function from the ground up Create efficient, scalable processes and workflows Drive quality, governance and operational excellence Partner with brokers, underwriters and leadership teams Recruit, develop and manage a growing technical team Act as the go-to expert for technical and operational support Experience Required: London Market broking or underwriting operations experience Experience of Credit & Political Risk business lines is essential Previous team leadership or management experience Strong process improvement and stakeholder management skills Ability to influence and challenge senior stakeholders A hands-on approach with the ambition to build something from scratch This is a fantastic opportunity for an experienced Broking Operations Manager or Underwriting Operations Manager looking to take ownership of a strategic build-out and and make a lasting impact within a growing business.
We're partnering with a growing and ambitious financial services organisation seeking an experienced Project Manager to join its Transformation function. This is an excellent opportunity for a structured and delivery-focused professional who enjoys working across technology, operations, finance and business change initiatives. You'll play a key role in delivering strategic programmes that improve processes, systems and ways of working across the organisation, ensuring projects are delivered on time, within budget and achieve measurable business outcomes. What You'll Be Doing Leading the delivery of multiple business and technology change initiatives Managing project plans, RAID logs, budgets and governance documentation Producing executive-level reporting and stakeholder presentations Coordinating internal and third-party delivery teams Driving change management and adoption activities across the business Managing stakeholder engagement across operational, finance and technology teams Supporting process design, requirements gathering and operational improvement initiatives Coordinating user acceptance testing, training and deployment activities Ensuring appropriate governance, controls and risk management throughout project lifecycles What We're Looking For 5+ years' experience delivering change projects within a corporate or regulated environment Strong project governance and PMO disciplines Experience delivering both Agile and Waterfall projects Proven stakeholder management and communication skills Strong documentation, planning and organisational abilities Experience using tools such as Jira, Azure DevOps, MS Project, Smartsheet or similar Demonstrable experience supporting organisational change and user adoption Desirable Experience Financial services, insurance or professional services background Finance systems, ERP or operational transformation projects PRINCE2, APMG, Agile or equivalent project management certifications Change management exposure, including Prosci or ADKAR methodologies Why Apply? This is a highly visible role offering exposure to senior leadership, strategic transformation initiatives and the opportunity to influence how change is delivered across a growing organisation. For a confidential discussion, please apply today.
An established global insurer is seeking a Claims Adjuster or Senior Claims Adjuster to join its Financial Lines Claims team. This position offers the opportunity to manage a diverse portfolio of Management Liability claims across multiple jurisdictions, including Directors' & Officers', Employment Practices Liability, Pension Trustee Liability and Crime. The successful individual will handle claims from first notification through to settlement, working closely with brokers, policyholders and legal representatives while developing strong stakeholder relationships across the market. The role also offers exposure to complex coverage matters, involvement in client-facing activity and the chance to support and mentor more junior colleagues. Candidates with Financial Lines claims experience, particularly within D&O and EPL, will be of particular interest, while exposure to Cyber or Financial Institutions claims would be viewed favourably.
An ambitious and fast-growing London Market broker specialising in Credit and Political Risk is seeking a Broker Technician Lead to launch and grow a newly established Broker support function. Working closely with Broking Directors, Operations and Technology teams, this role has been created as part of the firm's next phase of growth. The objective is to build a best-in-class technical support function that enables brokers to focus on developing client relationships, winning business and delivering exceptional market outcomes. You'll have the autonomy to design processes, implement best practice, shape the operating model and recruit a high-performing team of Broker Technicians over the next 12-18 months. Role Responsibilities: Build and lead a new Broker Technical function from the ground up Create efficient, scalable processes and workflows Drive quality, governance and operational excellence Partner with brokers, underwriters and leadership teams Recruit, develop and manage a growing technical team Act as the go-to expert for technical and operational support Experience Required: London Market broking or underwriting operations experience Experience of Credit & Political Risk business lines is essential Previous team leadership or management experience Strong process improvement and stakeholder management skills Ability to influence and challenge senior stakeholders A hands-on approach with the ambition to build something from scratch This is a fantastic opportunity for an experienced Broking Operations Manager or Underwriting Operations Manager looking to take ownership of a strategic build-out and and make a lasting impact within a growing business.
We're partnering with a growing and ambitious financial services organisation seeking an experienced Project Manager to join its Transformation function. This is an excellent opportunity for a structured and delivery-focused professional who enjoys working across technology, operations, finance and business change initiatives. You'll play a key role in delivering strategic programmes that improve processes, systems and ways of working across the organisation, ensuring projects are delivered on time, within budget and achieve measurable business outcomes. What You'll Be Doing Leading the delivery of multiple business and technology change initiatives Managing project plans, RAID logs, budgets and governance documentation Producing executive-level reporting and stakeholder presentations Coordinating internal and third-party delivery teams Driving change management and adoption activities across the business Managing stakeholder engagement across operational, finance and technology teams Supporting process design, requirements gathering and operational improvement initiatives Coordinating user acceptance testing, training and deployment activities Ensuring appropriate governance, controls and risk management throughout project lifecycles What We're Looking For 5+ years' experience delivering change projects within a corporate or regulated environment Strong project governance and PMO disciplines Experience delivering both Agile and Waterfall projects Proven stakeholder management and communication skills Strong documentation, planning and organisational abilities Experience using tools such as Jira, Azure DevOps, MS Project, Smartsheet or similar Demonstrable experience supporting organisational change and user adoption Desirable Experience Financial services, insurance or professional services background Finance systems, ERP or operational transformation projects PRINCE2, APMG, Agile or equivalent project management certifications Change management exposure, including Prosci or ADKAR methodologies Why Apply? This is a highly visible role offering exposure to senior leadership, strategic transformation initiatives and the opportunity to influence how change is delivered across a growing organisation. For a confidential discussion, please apply today.