Operations Specialist

Arthur is delighted to be supporting an exciting opportunity for an experienced Pricing Actuary to join a leading specialty insurer. This role will support the pricing, performance monitoring and strategic development of Delegated Authority business, partnering closely with underwriting teams and coverholders to drive profitable growth and enhance portfolio performance.  Key Responsibilities Provide actuarial pricing support for new and renewal Delegated Authority opportunities. Monitor portfolio performance and recommend actions to improve profitability. Collaborate with underwriters, coverholders and agents to enhance pricing methodologies and rating structures. Develop and maintain pricing models, forecasts and portfolio performance reporting. Deliver actuarial insight to support business planning, underwriting strategy and reserving activities. Present technical findings and recommendations to both technical and non-technical stakeholders. Support process improvement initiatives, pricing governance and wider actuarial projects. Candidate Profile Qualified Actuary (or qualified by experience) with experience in General Insurance pricing. Strong understanding of Delegated Authority business, MGAs, London Market or Specialty Insurance environments. Proven experience delivering pricing analysis and portfolio management insights. Advanced Excel skills with experience using data and analytical tools such as SQL, Power BI, Python or R. Strong communication and stakeholder management skills with the ability to influence commercial decisions. Proactive, collaborative and solutions-focused approach with a passion for continuous improvement.  Flexible working arrangements available, including consideration for part-time and flexible hours.

I’m working with a leading London Market insurer looking to appoint an Operations Manager, QA & Processing on a 15–18 month fixed-term contract to provide maternity cover. This is a broad operational management role with responsibility for overseeing key processes across the underwriting lifecycle, including policy administration, data entry, data quality and quality assurance. You’ll manage and develop an onshore team while also coordinating an offshore data entry function, ensuring policy data is accurate, complete and available to support business flow, reporting and month/quarter-end requirements. Key responsibilities include: Managing and developing an onshore team of Operations Analysts and coordinating an offshore data entry team. Overseeing policy administration, data entry and data quality processes. Managing operational controls including underwriter authorities, peer reviews, contract certainty, e-placement and QA checks. Working closely with Underwriting and Finance to support month-end and quarter-end processes. Identifying and resolving data, process and system issues and driving improvements. Providing management with analysis and insight around data quality, operational risks and performance. Supporting wider Underwriting Operations projects and continuous improvement initiatives. The successful candidate will have strong Lloyd’s and London Market experience, with a good understanding of underwriting operations, policy processing and associated data requirements. Previous experience managing policy administration activity, QA/data quality processes and people is important, alongside strong stakeholder management and advanced Excel skills. You’ll ideally have 5+ years’ insurance experience, with previous exposure to managing policy administration systems and offshore teams. If you’re an experienced Underwriting Operations professional looking for a broad management role within the London Market, please get in touch for further information.

Arthur is partnering with a leading specialist insurance group to appoint a Digital Engineering Lead as part of a significant investment into its digital and technology capabilities. This is an opportunity to join at an exciting stage of transformation, with a substantial pipeline of digital engineering work ahead and a major focus on developing modern eTrading and digital insurance products . The Role You will take technical ownership across the design and development of modern digital products, working closely with Engineering, Product and business stakeholders. Key responsibilities of the Digital Engineering Lead include: Leading the design and development of modern digital and eTrading platforms Building cloud-native applications using C#, .NET and Microsoft Azure Designing scalable solutions using Azure Functions and serverless architecture Developing modern front-end applications using React and TypeScript Helping shape the technical direction and architecture of new digital products Exploring and implementing practical uses of AI within software development Working closely with Product teams to ensure technology delivers an excellent user and customer experience Establishing strong engineering standards across development, testing, architecture, security and CI/CD Providing technical leadership while remaining close to the technology and engineering teams Essential skills for the Digital Engineering Lead:  We are looking for an experienced engineering professional who combines strong technical capability with a product-led mindset . You will ideally have strong experience across C#/.NET and Microsoft Azure , including Azure Functions, APIs and serverless architecture. Experience with React and TypeScript is highly desirable, alongside a strong understanding of how modern digital products should be designed and delivered. You should be comfortable working closely with Product and business stakeholders and understand that successful engineering is not just about the technology, but also about the product, customer journey and overall user experience . Experience within insurance, InsurTech or financial services would be highly advantageous, particularly exposure to digital insurance or eTrading platforms. Experience with Microsoft Power Platform and practical exposure to AI-enabled software engineering would also be beneficial.