Cyber Claims Adjuster

Cyber Claims Adjuster (Hybrid)

We are seeking an experienced Cyber Claims Adjuster to join a growing claims team and help deliver an exceptional claims experience to policyholders, brokers, insurers, and other stakeholders. The successful candidate will be responsible for managing cyber claims from first notification through to settlement, while coordinating with internal teams and external incident response providers. This role requires a proactive and customer-focused individual with strong technical understanding of cyber incidents, excellent stakeholder management skills, and the ability to operate effectively in a fast-paced environment.

The position involves working closely with claims, incident response, underwriting, finance, product, and technology teams, ensuring claims are handled efficiently, fairly, and in line with all relevant regulatory and legal requirements.

Key Responsibilities

• Manage cyber claims from notification through to resolution and settlement.
• Provide timely, effective support and guidance to policyholders and brokers throughout the claims process.
• Coordinate and collaborate with external incident response vendors, including legal, forensic, public relations, and other specialist providers.
• Ensure accurate reserving practices and identify opportunities for recovery where appropriate.
• Monitor claim developments, manage deadlines, and ensure compliance with regulatory and contractual obligations.
• Maintain strong relationships with policyholders, brokers, insurers, and service providers.
• Work with specialist partners to deliver cost-effective, high-quality incident response services.
• Handle claims administration activities, including electronic file management, reporting, and payment processing.
• Produce management information and claims data to support decision-making and portfolio analysis.
• Provide claims insights and feedback to underwriting and product development teams, identifying trends and emerging risks.
• Escalate complex or sensitive claims matters to senior management as appropriate.

Skills & Competencies

• Strong experience managing relationships with external stakeholders within insurance, consultancy, professional services, or customer-focused environments.
• Ability to manage multiple priorities and work effectively under pressure.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving capabilities.
• Positive, proactive, and collaborative approach.
• Ability to communicate confidently with clients, brokers, and service providers during cyber incidents and claims events.
• High attention to detail and strong organisational skills.

Knowledge & Experience

• Minimum 3 years' experience handling insurance claims.
• Experience managing cyber claims is highly desirable.
• Strong understanding of insurance policy wordings and coverage interpretation.
• Experience dealing with cross-border or international claims and incidents.
• Knowledge of legal, regulatory, and operational considerations relating to cyber incidents across multiple jurisdictions.
• Experience working with incident response providers, particularly legal and forensic specialists.
• Strong Microsoft Office skills, including Outlook, Word, and Excel.
• Exposure to claims management systems is advantageous.
• Degree educated or equivalent professional experience.
• Professional insurance qualifications (e.g., Cert CII, Dip CII, ACII) or a legal qualification are desirable.

What You'll Bring

• A customer-centric mindset focused on delivering excellent service.
• Sound judgement and decision-making ability.
• Commercial awareness and attention to claim outcomes.
• Strong relationship-building skills.
• A commitment to continuous improvement and professional development.