DA Manager

I am partnering with a growing London Market insurance broker to recruit a Head of Broker Support at Director level to establish and lead a newly created technical broking support function.   Reporting to the COO, you will build and manage a new team, implement efficient processes, and drive operational improvements that enable brokers to focus on clients and business development.   Key responsibilities: Lead the development of the technical broking support function and operating model. Recruit, manage and develop a high-performing team. Oversee policy administration, endorsements, renewals and premium adjustments. Drive process improvements and enhance operational efficiency. Partner with senior stakeholders across Broking, Operations and Technology. Manage the transition of technical responsibilities into the new function. The ideal candidate will have strong London Market broking and technical operations experience, ideally within Credit or Political Risk Insurance, with a proven track record of leading teams, improving processes and driving change.   This is an excellent opportunity for an experienced technical broking or operations leader looking to take ownership of a new function within a growing, entrepreneurial business.  You'll be given full autonomy to shape the team, influence operational strategy and make a genuine impact on how the business operates.

We're partnering with a growing and ambitious financial services organisation seeking an experienced Project Manager to join its Transformation function. This is an excellent opportunity for a structured and delivery-focused professional who enjoys working across technology, operations, finance and business change initiatives. You'll play a key role in delivering strategic programmes that improve processes, systems and ways of working across the organisation, ensuring projects are delivered on time, within budget and achieve measurable business outcomes. What You'll Be Doing Leading the delivery of multiple business and technology change initiatives Managing project plans, RAID logs, budgets and governance documentation Producing executive-level reporting and stakeholder presentations Coordinating internal and third-party delivery teams Driving change management and adoption activities across the business Managing stakeholder engagement across operational, finance and technology teams Supporting process design, requirements gathering and operational improvement initiatives Coordinating user acceptance testing, training and deployment activities Ensuring appropriate governance, controls and risk management throughout project lifecycles What We're Looking For 5+ years' experience delivering change projects within a corporate or regulated environment Strong project governance and PMO disciplines Experience delivering both Agile and Waterfall projects Proven stakeholder management and communication skills Strong documentation, planning and organisational abilities Experience using tools such as Jira, Azure DevOps, MS Project, Smartsheet or similar Demonstrable experience supporting organisational change and user adoption Desirable Experience Financial services, insurance or professional services background Finance systems, ERP or operational transformation projects PRINCE2, APMG, Agile or equivalent project management certifications Change management exposure, including Prosci or ADKAR methodologies Why Apply? This is a highly visible role offering exposure to senior leadership, strategic transformation initiatives and the opportunity to influence how change is delivered across a growing organisation. For a confidential discussion, please apply today.

IT Support Lead London | Hybrid | Competitive Salary + Bonus + Benefits A highly regarded and rapidly growing insurance organisation is seeking an experienced IT Support Lead to become the trusted face of IT across the business. This is a fantastic opportunity for someone who combines strong IT Service Management expertise with outstanding stakeholder engagement skills. You'll play a central role in shaping the IT support experience, influencing service delivery, improving processes and becoming the go-to technology partner for colleagues across the organisation. This is not a traditional management role. Instead, you'll lead through expertise, relationships and influence, helping to drive service excellence across both internal teams and third-party providers. What you'll be doing: Acting as the visible and approachable face of IT across the business Managing and coordinating escalated support incidents and requests Driving continuous improvement across support processes and procedures Working closely with Infrastructure, Business Systems and Project teams Managing relationships with outsourced support providers Reviewing service performance and driving improvements Defining and reporting on service metrics and user satisfaction Supporting audit and compliance activities Developing knowledge management and self-service capabilities Supporting the transition of new technologies into BAU support What we're looking for: Significant experience within IT Support, Service Desk or IT Operations environments Experience leading support functions, service delivery activities or operational support teams Strong ITIL knowledge and Service Management experience Experience managing third-party suppliers and support partners Microsoft 365 support experience including Entra ID, Exchange Online and SharePoint Online Strong stakeholder engagement and communication skills Passion for delivering exceptional customer service Ability to explain technical concepts to non-technical audiences Why apply? Opportunity to become the recognised face of IT High levels of visibility across the organisation Influence the future direction of support services Modern technology environment Strong investment in technology and change Collaborative culture with excellent career prospects Apply now for a confidential discussion.