IT Support Lead

IT Support Lead London | Hybrid | Competitive Salary + Bonus + Benefits A highly regarded and rapidly growing insurance organisation is seeking an experienced IT Support Lead to become the trusted face of IT across the business. This is a fantastic opportunity for someone who combines strong IT Service Management expertise with outstanding stakeholder engagement skills. You'll play a central role in shaping the IT support experience, influencing service delivery, improving processes and becoming the go-to technology partner for colleagues across the organisation. This is not a traditional management role. Instead, you'll lead through expertise, relationships and influence, helping to drive service excellence across both internal teams and third-party providers. What you'll be doing: Acting as the visible and approachable face of IT across the business Managing and coordinating escalated support incidents and requests Driving continuous improvement across support processes and procedures Working closely with Infrastructure, Business Systems and Project teams Managing relationships with outsourced support providers Reviewing service performance and driving improvements Defining and reporting on service metrics and user satisfaction Supporting audit and compliance activities Developing knowledge management and self-service capabilities Supporting the transition of new technologies into BAU support What we're looking for: Significant experience within IT Support, Service Desk or IT Operations environments Experience leading support functions, service delivery activities or operational support teams Strong ITIL knowledge and Service Management experience Experience managing third-party suppliers and support partners Microsoft 365 support experience including Entra ID, Exchange Online and SharePoint Online Strong stakeholder engagement and communication skills Passion for delivering exceptional customer service Ability to explain technical concepts to non-technical audiences Why apply? Opportunity to become the recognised face of IT High levels of visibility across the organisation Influence the future direction of support services Modern technology environment Strong investment in technology and change Collaborative culture with excellent career prospects Apply now for a confidential discussion.

🌟 Senior Quantitative Risk Analyst | London Market | Quantitative I’m currently partnering with a leading insurance business within the Lloyd’s market to recruit a Senior Insurance Risk Analyst. This is a fantastic opportunity for an experienced risk or actuarial professional to join a high-performing team that plays a pivotal role in shaping the organisation’s risk culture and governance framework. Key responsibilities:  Develop and deliver the integrated assurance agenda by defining review scopes, completing assurance activities, and producing insightful, high-quality reports. Lead risk discussions and provide objective challenge to stakeholders, offering clear, actionable recommendations that improve decision making. Define and oversee the organisation’s risk appetite, tolerances, and key risk indicators , ensuring effective monitoring and reporting to governance committees and the Board. Contribute to the Own Risk and Solvency Assessment (ORSA) , ensuring it drives informed, risk-based strategic decisions. Monitor emerging risks and market developments , assessing their implications for the business and supporting proactive risk management across the organisation. Reach out to tyler-rose.kellaway@arthur.co.uk for more info!

🚀  New Opportunity | ERM Risk Analyst | Lloyd's Market 🚀 🛠 Key Responsibilities: Support the design, maintenance, and enhancement of the Enterprise Risk Management framework Facilitate risk assessments across business units, identifying emerging and strategic risks Monitor key risk indicators (KRIs) and perform trend analysis Stay informed on regulatory changes and risk management best practices 📍 Location: London Please apply here or reach out to tyler-rose.kellaway@arthur.co.uk for more info!