Business Systems Analyst who enjoys working at the intersection of technology, operations, and regulation — and wants real ownership of systems that matter?
A well‑established insurance and financial services organisation is seeking a senior‑level analyst to take responsibility for the optimisation and strategic direction of its core business applications.
This role sits at the heart of the organisation, supporting business‑critical platforms used across multiple operational areas. You’ll work closely with senior stakeholders, IT, data, change teams, and external vendors to ensure systems remain robust, compliant, and fit for the future.
You’ll also play a key role in shaping how automation and AI‑enabled capabilities are adopted to improve efficiency, data quality, and user experience in a highly regulated environment.
In this role, you will:
Application Ownership & Optimisation
Business Analysis & Solution Design
Delivery & Vendor Collaboration
Stakeholder Engagement
Risk, Security & Compliance
What We’re Looking For
If you’re looking for a role where you can own critical platforms, influence technology direction, and operate at senior stakeholder level — while remaining close to delivery — this is an excellent next step.
A well‑established insurance and financial services organisation is seeking a senior‑level analyst to take responsibility for the optimisation and strategic direction of its core business applications.
This role sits at the heart of the organisation, supporting business‑critical platforms used across multiple operational areas. You’ll work closely with senior stakeholders, IT, data, change teams, and external vendors to ensure systems remain robust, compliant, and fit for the future.
You’ll also play a key role in shaping how automation and AI‑enabled capabilities are adopted to improve efficiency, data quality, and user experience in a highly regulated environment.
In this role, you will:
Application Ownership & Optimisation
- Lead the ongoing support and improvement of key enterprise and workflow applications
- Take accountability for application performance, reliability, and lifecycle management
- Define and maintain application roadmaps aligned to business and technology strategy
- Champion automation and AI‑enabled improvements to drive process efficiency
Business Analysis & Solution Design
- Engage stakeholders to elicit, analyse, and document complex business and technical requirements
- Translate business needs into system enhancements, configurations, and process changes
- Solve ambiguous and non‑standard problems where precedent may not exist
- Track and report progress across multiple initiatives
Delivery & Vendor Collaboration
- Act as an SME for key vendors and third‑party partners
- Lead and support upgrades, integrations, and system changes with minimal disruption
- Contribute across the full delivery lifecycle: design, testing, implementation, and post‑go‑live support
Stakeholder Engagement
- Build trusted relationships with senior business stakeholders
- Influence decision‑making around technology direction, operational efficiency, and risk
- Support adoption through training, documentation, and clear communication
Risk, Security & Compliance
- Embed regulatory, security, and risk considerations into system design and operation
- Ensure applications meet audit and compliance expectations
- Maintain accurate documentation covering processes, configurations, and controls
What We’re Looking For
- Extensive experience as a Business Systems Analyst / Application Analyst within Insurance or Financial Services
- Strong experience working in regulated environments, ideally aligned to the Lloyd’s / London Market
- Exposure to enterprise finance, risk, or workflow applications (ERP / GRC experience beneficial)
- Experience owning or supporting applications through upgrades, enhancements, and integrations
- Ability to work across Agile or hybrid delivery models
- Understanding of workflow tools and no/low‑code enhancement approaches
- Experience applying automation and AI concepts to improve systems and processes
- Excellent communication skills, with the credibility to influence senior stakeholders
If you’re looking for a role where you can own critical platforms, influence technology direction, and operate at senior stakeholder level — while remaining close to delivery — this is an excellent next step.
Apply now
San
Consultant
Technology
Change
San
Doan
Divisional Director
Apply for this role
Apply for this role by sending us your CV today.
Related vacancies
Underwriting & Broking Operations
Senior Operations Specialist - Ceded Reinsurance
London, Greater London, South East, England
Up to £100k (DOE)
Fixed-Term Contract , Contract
An exciting opportunity has arisen for an experienced Ceded Reinsurance professional to join a fast-paced and collaborative Ceded Re team on a 6-month fixed-term contract covering paternity leave, with an immediate start available. This role will focus on supporting pre-bind ceded reinsurance activities, while also contributing to operational improvement initiatives and strategic projects across the business. Key responsibilities include: Support pre-bind ceded reinsurance activities Prepare and cleanse underwriting data Coordinate broker communications Manage collateral reporting and process improvements Maintain metrics, dashboards, and programme schematics Support audits, portfolio transfers, and regulatory reporting Work closely with cross-functional team We are seeking a candidate with 5 years’ experience in reinsurance or outwards reinsurance and strong knowledge of the London Market. You will bring excellent analytical and data handling skills, a proactive and solution-focused mindset, and strong communication and stakeholder management abilities.
Underwriting & Broking Operations
Reinsurance Analyst
London, Greater London, South East, England
DOE
Permanent
Arthur is partnered with a Lloyd's syndicate who is hiring an analytical and detail-focused Reinsurance Analyst to support the day-to-day operation, administration, and placement of Outwards Reinsurance. This is a highly visible role within a small, collaborative team, working closely with underwriting, brokers, finance, claims, and reserving teams to ensure reinsurance contracts, premiums, recoveries, and reporting are managed accurately and efficiently. Responsibilities: Support the outwards reinsurance team and provide team cover when required Process reinsurance contracts, EOCs, and Order Forms Produce premium adjustment and commission statements Prepare ORI statements, bordereaux, and recoveries Manage broker queries, disputes, and overdue balances Support ORI planning and placement activities Monitor facultative reinsurance and support reporting Contribute to system and process improvements, including Prism We are seeking a candidate with previous reinsurance experience, strong analytical and numerical skills, excellent attention to detail, and the ability to manage competing priorities effectively. Strong communication and stakeholder management skills are essential, along with the confidence to build effective working relationships across the business. This is a great opportunity for individuals looking to further develop their career within a collaborative and fast-paced reinsurance environment.
Actuarial
Pricing Manager
London, Greater London, South East, England
£100000 - £120000 per annum
Permanent
Arthur is currently partnering with a highly regarded global (re)insurer in the London Market to appoint a Pricing Manager into their Actuarial & Analytics function. The role will report into a Senior Pricing Manager and offers an excellent opportunity for a pricing actuary to play a key role in delivering pricing insights and shaping underwriting strategy across the business. This is a commercially focused and technically engaging role, combining hands-on pricing work with increasing leadership exposure. You’ll work closely with underwriting teams, contribute to portfolio performance, and support the continued development of pricing capability across the organisation. Responsibilities Leading and supporting pricing workstreams to deliver insight across multiple underwriting divisions Building, enhancing, and deploying pricing models for use across the business Conducting profitability, claims, capital, and segmentation analyses to inform decision-making Partnering closely with underwriting teams to support strategic planning and pricing decisions Providing ad-hoc analytical support on complex underwriting queries Supporting and contributing to the development of capability within the Pricing & Analytics team Acting as a delegate for the Senior Pricing Manager where required Requirements: Qualified Actuary (or equivalent experience within pricing/analytics) Strong experience within London Market pricing or insurance analytics Proven experience in building and deploying pricing models Strong analytical and problem-solving skills with a rigorous, data-driven approach Ability to challenge assumptions and contribute to robust decision-making Excellent communication skills, with the ability to engage both technical and non-technical stakeholders Experience working closely with underwriting teams in a commercial environment *A RTW in the UK without sponsrship is required for this role*