Operations Manager

General Operations Manager  Location: Birmingham, London or Worthing (Hybrid) Contract: Permanent (FTC considered) The OpportunityAn exciting opportunity has arisen for an experienced General Operations Manager to join a leading insurance business. Reporting to the UK Head of Operations, you'll play a key role in overseeing claims operations, supplier performance, data governance and office operations, while driving continuous improvement across the business. Key Responsibilities Manage relationships with Panel Solicitors, monitoring performance against SLAs and KPIs. Oversee the FNOL function, ensuring service standards and customer outcomes are achieved. Lead operational governance, data protection and audit activities. Produce management information and performance reporting for senior stakeholders. Drive operational improvement initiatives and support business change projects. Oversee facilities management and Health & Safety compliance across UK offices. Lead and support a small operational team. About YouYou'll have: Experience within insurance claims operations or another regulated environment. Previous team leadership and supplier management experience. Strong operational, governance and stakeholder management skills. Experience producing MI and driving process improvements. Knowledge of data governance and risk management principles. Excellent organisational, communication and problem-solving skills. What's on OfferThis is an excellent opportunity to join a growing insurance business in a varied operational leadership role with genuine scope to influence business performance and develop your career.

Financial Controller  Six-month contract | London | Hybrid Arthur have partnered with a London Market insurer who are seeking an experienced Financial Controller to lead its Financial Accounting & Reporting function for an initial six-month period. Reporting directly to the Chief Financial Officer, the Financial Controller will take ownership of the company’s statutory, management, regulatory and group reporting requirements. The successful individual will provide leadership and stability across the function while ensuring that reporting remains accurate, timely and compliant. This is a senior and hands-on assignment requiring someone who can quickly understand the business, take ownership of the reporting timetable and operate effectively with limited ramp-up time. The position can be structured as either a fixed-term contract or a day-rate engagement. Key responsibilities Financial accounting and reporting Lead the monthly close and production of management accounts. Analyse performance against budget and communicate the drivers behind material variances. Present monthly results to senior finance and executive stakeholders. Maintain control and integrity across the general ledger. Oversee insurance and reinsurance accounting, including premium debtor and reinsurance creditor reconciliations. Lead the preparation of statutory financial statements under FRS 102 and FRS 103. Own the external audit process, including planning, information delivery and resolution of audit queries. Produce quarterly IFRS 17 results for submission to the Tokyo head office. Convert business plans and forecasts onto an IFRS 17 basis. Lead the reforecasting process in partnership with relevant business functions. Regulatory reporting and technical provisions Lead the production and submission of Solvency UK financial regulatory returns. Support additional international regulatory returns, including NAIC and NCID requirements. Work closely with actuarial colleagues during quarterly reserving. Ensure the integrity of financial data used to calculate IBNR reserves and Solvency UK technical provisions. Calculate reserves on an IFRS 17 basis. Present relevant financial information to the Reserving Committee. Financial control and governance Maintain a robust internal financial control framework. Complete quarterly control attestations. Assess the design and operational effectiveness of key controls. Monitor currency exposures against agreed risk appetite. Work with stakeholders across the business to improve upstream data quality. Strengthen reporting processes, documentation and financial governance. Leadership and transformation Lead, support and develop a team of financial accountants and trainees. Set objectives, allocate responsibilities and maintain delivery against reporting deadlines. Provide coaching and technical guidance across the team. Support finance transformation programmes and system enhancements. Identify opportunities to improve reporting processes, controls and efficiency. Required experience Qualified accountant: ACA, ACCA or CIMA. Approximately ten years’ post-qualified experience. Significant financial control and reporting experience within an insurance carrier, reinsurer, London Market insurer or specialist insurance business. Strong practical knowledge of IFRS and IFRS 17. Experience of statutory, management and group reporting. Strong understanding of Solvency UK reporting and prudential requirements. Experience working with actuarial teams on reserving and technical provisions. Strong knowledge of insurance and reinsurance accounting. Proven ownership of financial controls, governance and external audit. Previous experience leading and developing finance teams. Ability to communicate complex financial information to senior committees and stakeholders. Capacity to enter an interim assignment and deliver with minimal support. Candidates whose experience has been predominantly within insurance broking are unlikely to possess the required depth of IFRS 17 reporting experience. Direct carrier, reinsurer or specialist insurer experience is therefore strongly preferred. Contract details Initial six-month assignment London-based Hybrid working: approximately two to three office days per week FTC salary: approximately £140,000–£150,000 Day rate: approximately £800–£900 per day Immediate or short-notice availability preferred Fast interview and decision-making process

This is an exciting opportunity to work across Marine, Energy, Terrorism and other specialty lines, supporting clients with risk assessment, portfolio optimisation and strategic decision-making. The role offers significant client exposure, international portfolio experience and the chance to contribute to innovative analytics projects. Key responsibilities include: • Delivering catastrophe modelling and portfolio analysis across specialty classes • Supporting clients with risk insights, portfolio optimisation and bespoke analytical projects • Leading renewal modelling exercises and assessing catastrophe risk using industry-leading models • Evaluating model updates and communicating their impact to stakeholders • Providing real-time event response and post-loss analysis • Developing new analytical solutions alongside internal teams and external partners • Mentoring junior analysts and supporting team development What we're looking for: • Experience in catastrophe modelling within the insurance, reinsurance or broking market • Knowledge of specialty classes and reinsurance structures would be advantageous • Experience with major catastrophe modelling platforms such as Moody's RMS or Verisk AIR • Strong analytical and data interpretation skills • SQL, VBA, R or other programming skills are beneficial • Excellent communication skills and the ability to work directly with clients and senior stakeholders • A collaborative individual looking to develop within a high-performing analytics team This is a fantastic opportunity to join a highly respected organisation where analytics plays a central role in client strategy, innovation and portfolio management. For a confidential discussion, please get in touch.