Underwriting and Broking Operations

A growing Lloyd’s insurer is seeking an experienced Senior Operations Manager to support the Group COO in driving operational excellence, scalable outsourced solutions, and high-quality data across the business.   This role leads outsourced operational delivery across bordereaux, policy administration data, and data quality, ensuring trusted, well-governed data that powers underwriting, finance, and regulatory reporting. You’ll drive efficiency, automation, and consistent data standards across UK and US platforms, while providing hands-on leadership to a small operations team.   Key responsibilities: End-to-end ownership of outsourced operational and data services Management of outsourcing partners, SLAs, KPIs, and performance Leadership and development of a small operations team Driving data quality, governance, automation, and issue resolution Ensuring data supports underwriting, exposure, capital, financial, and regulatory reporting Supporting FCA, Lloyd’s, and US regulatory requirements in a delegated authority environment Contributing to operating model design and continuous improvement   About you: Strong background in Lloyd’s or specialty insurance operations and data Deep understanding of bordereaux, operational data, and regulatory expectations Proven people management experience with a coaching mindset Confident engaging senior stakeholders up to C-suite level Proactive, hands-on, and effective in fast-paced, global environments   Interested? Apply today to be considered.

An opportunity has arisen for an Operations professional to join the leadership team of a rapidly growing Lloyd’s syndicate as an Operations Manager.   You’ll work closely with senior leaders and play a key part in shaping and strengthening the business’s operations.   Key Responsibilities Lead and support an operations team of five Take responsibility of data design, capture and quality, while supporting IT and system development to meet operational needs. Contribute to business planning, process improvement, and risk & compliance activities. Work collaboratively across all functions of the syndicate and support senior leaders on strategic operational initiatives.   Experience required: Solid insurance experience, ideally within the Lloyd’s market. Strong analytical and operational understanding. Experience with MI, data, and systems. A proactive mindset with the confidence to work closely with senior leadership.   The role delivers significant exposure and the chance to collaborate closely with senior market experts, offering a strong pathway for accelerated career progression in the Lloyd’s market.

Are you an Operations Manager who excels at improving processes, enhancing service delivery, and operating at the core of Underwriting support?   This newly created Senior Operations Manager role offers the opportunity to drive meaningful change, lead transformation initiatives, and play a key part in shaping the future of the Operations function.   Responsibilities: Lead service delivery across internal teams and outsourced partners. Improve data quality, resolve technical queries, and support new product onboarding. Drive workflow automation and help implement new platforms and AI tools. Partner with Finance on bordereaux, LPANs, and market submissions. Champion continuous improvement and refine operational processes. Build strong cross-functional relationships and support team development.   Experience: Proven leader with strong experience in operational and service management within Insurance. Understanding of market processing, data workflows, or outsourced administration. Previous experience in delivering process improvements while representing Operations at senior levels. Interested? Apply to the link or reach out to me directy: stacey.roast@arthur.co.uk