Underwriting and Broking Operations

An exciting opportunity has arisen for an experienced insurance operations leader to take on a broad and highly influential Head of Operations role within a large Casualty broking division. Supporting multiple product teams this is a senior and highly visible position working closely with divisional leadership and senior team leads to enhance operational effectiveness and support the continued growth and development of the business. The role offers a broad and varied remit spanning operational leadership, strategic initiatives, financial planning and wider business projects, with responsibility for driving improvements and supporting key divisional priorities. Key Responsibilities Provide broad operational leadership and oversight across multiple Casualty product teams, ensuring alignment with divisional priorities and effective end-to-end service delivery. Partner with senior stakeholders to drive process improvement, operational efficiency and consistency, while supporting teams with complex operational and licensing requirements. Oversee key divisional activities spanning compliance, training, onboarding, budgeting, financial planning, compensation and annual review processes. Lead and contribute to strategic projects, wider group initiatives and key client partnerships, taking ownership of priorities alongside senior leadership. Provide leadership to direct reports while influencing operational colleagues across the wider division and acting as a trusted partner to senior stakeholders. We are looking for an accomplished senior insurance operations leader with broad experience across broking or underwriting operations, strong commercial awareness and the gravitas to influence senior stakeholders. The successful individual will be comfortable operating across a varied remit, navigating competing priorities and driving operational excellence across multiple product teams.

I'm recruiting for an Operations Assistant  to join a leading insurance organisation. Essential: 2–3 years' insurance operations experience. You'll be responsible for managing operational processes, driving continuous improvements, supporting stakeholders and ensuring efficient, compliant operations in a regulated environment. If you have strong analytical skills, enjoy improving processes and are looking for your next opportunity, I'd love to hear from you. Apply below or send me a message for more information.

We are partnering with a fast-growing Lloyd's market MGA to appoint a Head of Operations to join its senior leadership team. This is an excellent opportunity to lead the global operations function of a business that is experiencing significant growth and investing heavily in technology, infrastructure, and talent. With responsibility for operations across London, international offices, and a substantial offshore support function, you will play a key role in driving operational excellence and supporting the next phase of the company's expansion. Key Responsibilities Develop and deliver the global operations strategy in line with business growth objectives. Lead, mentor, and develop a high-performing international operations team. Contribute to wider business strategy and decision-making as part of the senior leadership team. Oversee offshore operations, ensuring strong governance, quality, and service delivery. Enhance underwriting operations through effective controls, workflows, and process improvements. Drive operational efficiency, data quality, and continuous improvement initiatives. Manage key relationships with insurers, capacity providers, and market partners. Lead the operational technology roadmap and support business transformation programmes. We are keen to speak with experienced operational leaders from the Lloyd's, MGA, or wider insurance market. You'll bring expertise in underwriting operations, delegated authority, and capacity management, alongside a proven track record of leading global teams, driving operational transformation, and implementing strong governance frameworks. The ability to influence and engage senior stakeholders at executive and board level is essential.