Technology and Change

IT Support Desk Analyst | London | Insurance Experience Essential Looking to move beyond a purely reactive service desk role and gain genuine exposure to IT operations, projects, and strategy within a professional insurance environment? We’re working with a  high-performing insurance organisation  seeking an IT Support Desk Analyst to join a  lean, fast-paced IT function . This opportunity goes beyond BAU support — you’ll work closely with the IT Manager and gain hands-on exposure across operations, vendors, and key technology initiatives. You’ll act as the  face of IT across the business , supporting end users while building broader technical and commercial experience in a stakeholder-driven environment. The role: First point of contact for all IT support queries across the business Troubleshooting across  Windows, Microsoft 365, hardware, and network environments Managing  Active Directory users, permissions, and access Supporting  meeting room tech, devices, and office infrastructure Assisting with  IT operations, asset management, and system monitoring Partnering with the IT Manager on: Vendor coordination Reporting & documentation IT projects (upgrades, audits, rollouts) What we’re looking for: 1–2 years’ experience  in IT support / service desk Insurance or financial services experience (essential) (comfortable working in regulated, stakeholder-heavy environments) Strong communication skills and confidence supporting senior stakeholders A proactive mindset with interest in  progressing into infrastructure, projects, or wider IT operations Why apply? Exposure beyond BAU into  projects and strategic work High visibility role within a  collaborative, business-facing IT team Clear opportunity to  accelerate your IT career within insurance If you’re looking to step up and broaden your experience within a structured, professional environment —  apply now or get in touch for a confidential discussion

Ready to shape how a leading insurance organisation works at its core? We’re hiring a Business Analyst to drive meaningful process improvement and operational transformation across a complex, fast-paced environment. This role sits within a central Change & Transformation function , partnering closely with operations, underwriting, finance, and actuarial teams. You’ll play a key role in analysing, redesigning, and optimising business processes — helping the organisation reduce inefficiencies, embrace smarter workflows, and unlock measurable value. You’ll work across both process and technology change , engaging stakeholders at all levels to diagnose challenges, map current and future states, and contribute to solutions that deliver tangible outcomes.  What you’ll be doing: Lead process analysis and improvement initiatives, using techniques such as process mapping, root cause analysis, and workshop facilitation Collaborate with stakeholders to identify and deliver practical, value-driven solutions that reduce non-value-add activity Support the development of business cases and benefit realisation plans , ensuring outcomes are measurable and tracked Translate business needs into clear requirements and user stories , working closely with delivery teams Build trusted relationships across the business to drive adoption of change and foster continuous improvement Facilitate workshops and promote operational excellence best practices Contribute to strategic initiatives , identifying opportunities to enhance capability, including through emerging technologies What we’re looking for: Strong analytical and critical thinking skills with a structured approach to problem solving Proven ability to engage and influence stakeholders across technical and non-technical teams Experience in process mapping (e.g. swimlane diagrams) and facilitating workshops Exposure to change management and continuous improvement methodologies (e.g. Lean, Agile, Six Sigma) Interest in innovation , including workflow tools, automation, and AI Experience within the insurance market (ideally London Market / Lloyd’s) with familiarity across underwriting, actuarial or finance environments A proactive mindset with the confidence to step up and take ownership of deliverables If you’re a Business Analyst who thrives on improving how organisations operate — and want to be part of a transformation journey with real impact — we’d love to hear from you. Apply now or get in touch for a confidential discussion.

Application Support Analyst – Insurance Systems (London Market) 📍London (Hybrid) | 💼 Permanent | 💰 Competitive Salary Benefits   Are you ready to make a real impact in the London Insurance Market? Join a business that’s shaping the future of underwriting and claims systems across international markets — where your expertise won’t just support operations, it will drive innovation.   We’re looking for a skilled  Application Support Analyst  to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like  Subscribe ,  Exact Advantage , and other market-leading applications.   This is a hands-on role where you’ll troubleshoot issues, coordinate releases, and contribute to system rollouts, documentation, and user training — all within a collaborative, forward-thinking environment.   What makes this opportunity stand out? Tech & Tools : Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc Industry Impact : Support systems critical to London Market operations, including policy administration and aggregation platforms. Growth & Ownership : Be part of a team that values proactive thinking, ownership, and continuous improvement. Culture : Join a business that prioritises people, purpose, and progress — not just policies.   If you have: ✅ Experience supporting insurance applications (Subscribe, Exact Advantage, etc.) ✅ Strong SQL/database skills and familiarity with ITIL processes ✅ A background in the London Market or Lloyd’s insurance systems ✅ A customer-focused mindset and a proactive approach to problem-solving …then we’d love to hear from you. Apply now for immediate consideration (Please also note this role requires x3 days in the office per week)