Operations Manager

I’m working with a leading London Market insurer looking to appoint an Operations Manager, QA & Processing on a 15–18 month fixed-term contract to provide maternity cover. This is a broad operational management role with responsibility for overseeing key processes across the underwriting lifecycle, including policy administration, data entry, data quality and quality assurance. You’ll manage and develop an onshore team while also coordinating an offshore data entry function, ensuring policy data is accurate, complete and available to support business flow, reporting and month/quarter-end requirements. Key responsibilities include: Managing and developing an onshore team of Operations Analysts and coordinating an offshore data entry team. Overseeing policy administration, data entry and data quality processes. Managing operational controls including underwriter authorities, peer reviews, contract certainty, e-placement and QA checks. Working closely with Underwriting and Finance to support month-end and quarter-end processes. Identifying and resolving data, process and system issues and driving improvements. Providing management with analysis and insight around data quality, operational risks and performance. Supporting wider Underwriting Operations projects and continuous improvement initiatives. The successful candidate will have strong Lloyd’s and London Market experience, with a good understanding of underwriting operations, policy processing and associated data requirements. Previous experience managing policy administration activity, QA/data quality processes and people is important, alongside strong stakeholder management and advanced Excel skills. You’ll ideally have 5+ years’ insurance experience, with previous exposure to managing policy administration systems and offshore teams. If you’re an experienced Underwriting Operations professional looking for a broad management role within the London Market, please get in touch for further information.

Arthur is partnering with a leading specialist insurance group to appoint a Digital Engineering Lead as part of a significant investment into its digital and technology capabilities. This is an opportunity to join at an exciting stage of transformation, with a substantial pipeline of digital engineering work ahead and a major focus on developing modern eTrading and digital insurance products . The Role You will take technical ownership across the design and development of modern digital products, working closely with Engineering, Product and business stakeholders. Key responsibilities of the Digital Engineering Lead include: Leading the design and development of modern digital and eTrading platforms Building cloud-native applications using C#, .NET and Microsoft Azure Designing scalable solutions using Azure Functions and serverless architecture Developing modern front-end applications using React and TypeScript Helping shape the technical direction and architecture of new digital products Exploring and implementing practical uses of AI within software development Working closely with Product teams to ensure technology delivers an excellent user and customer experience Establishing strong engineering standards across development, testing, architecture, security and CI/CD Providing technical leadership while remaining close to the technology and engineering teams Essential skills for the Digital Engineering Lead:  We are looking for an experienced engineering professional who combines strong technical capability with a product-led mindset . You will ideally have strong experience across C#/.NET and Microsoft Azure , including Azure Functions, APIs and serverless architecture. Experience with React and TypeScript is highly desirable, alongside a strong understanding of how modern digital products should be designed and delivered. You should be comfortable working closely with Product and business stakeholders and understand that successful engineering is not just about the technology, but also about the product, customer journey and overall user experience . Experience within insurance, InsurTech or financial services would be highly advantageous, particularly exposure to digital insurance or eTrading platforms. Experience with Microsoft Power Platform and practical exposure to AI-enabled software engineering would also be beneficial.

Risk Manager - Insurance & Financial Risk Salary: Up to £70,000 (DOE) + Annual Bonus & Benefits Location: London Area (Hybrid, 1-2 days per week in office) Type: Permanent The Opportunity An exciting opportunity has arisen for an experienced Risk Manager to join a growing Risk & Compliance function within a regulated UK general insurance business. This role offers the chance to play a key part in the oversight of underwriting activities, broker relationships and financial risk management, while supporting the continued development and embedding of the organisation's risk management framework. Working closely with senior risk leadership and partnering with Finance, Underwriting and other business stakeholders, you will provide independent challenge, contribute to risk reporting and governance activities, and support key regulatory processes including ORSA and stress testing. This is a highly visible position combining quantitative analysis, stakeholder engagement and second-line risk oversight, providing excellent exposure across the business. Key Responsibilities Support the delivery and ongoing enhancement of the insurance and financial risk management framework. Assist in the development and maintenance of risk appetite statements, tolerances and limits aligned to business strategy. Contribute to ORSA activities, including stress testing, scenario analysis and regulatory reporting. Provide effective second-line oversight and challenge across key insurance and financial risks. Facilitate and review risk assessments, including RCSA activities and validation of first-line controls. Produce high-quality risk reporting for governance forums, risk committees and senior stakeholders. Build strong relationships across Finance, Underwriting and wider business functions. Support thematic reviews, deep dives and independent risk opinions. Monitor and report risk profiles using established risk management systems and tools. Review and recommend improvements to policies, standards, procedures and controls. Ensure compliance with relevant regulatory requirements and internal risk management expectations. About You We're keen to speak with candidates who have: Demonstrable experience within Risk Management, ideally gained within the insurance sector. Strong understanding of enterprise risk management frameworks and methodologies. Experience providing second-line oversight, assurance and challenge. Excellent stakeholder management and communication skills. Strong analytical and risk assessment capabilities. Experience producing concise and impactful risk reports for senior audiences. Knowledge of the UK regulatory environment, particularly within financial services or insurance. The ability to work independently while managing multiple priorities and stakeholders. Highly Desirable Experience Experience within a UK General Insurance environment. Exposure to ORSA, stress testing and scenario analysis. Knowledge of Solvency UK and wider prudential regulatory requirements. Understanding of underwriting, reserving and financial risks. Familiarity with PRA and FCA regulatory expectations. Experience supporting risk appetite frameworks and governance processes. Exposure to capital management and insurance risk oversight activities. What's on Offer? Competitive salary up to £70,000 DOE Annual performance bonus Hybrid working arrangement Generous pension contribution Private medical cover Enhanced holiday allowance Excellent learning and development opportunities Career progression within a well-established and growing organisation